Refund policy
REFUND & RETURNS POLICY
Last updated: May 31, 2026
At Flourish, we want every gift to arrive perfectly and make someone's heart melt. If something isn't right with your order, here's everything you need to know.
OUR REFUND WINDOW
We accept refund requests within 3 days (72 hours) of your delivery confirmation date. After this window has passed, we are unable to offer a refund or exchange.
ELIGIBLE REASONS FOR A REFUND
You may request a refund if:
- Your item arrived damaged or broken
- You received the wrong item
- Your package was lost in transit and never delivered
We are unable to offer refunds for:
- Change of mind or buyer's remorse
- Requests made after the 3-day window
- Items that have been used, opened, or tampered with
- Delays caused by customs, carrier issues, or incorrect addresses provided at checkout
IMPORTANT — PLEASE READ BEFORE ORDERING
Flourish ships worldwide from our fulfillment partners. Delivery typically takes 7–20 business days depending on your location. This is standard for our products and is not grounds for a refund. You will receive a tracking number once your order ships.
HOW TO REQUEST A REFUND
To start a refund, email us at phonxservices@gmail.com within 3 days of delivery with:
- Your order number
- Your full name and email used at checkout
- A clear photo or video showing the issue
We'll review your request and get back to you within 2 business days.
RETURN SHIPPING
If a return is required, the customer is responsible for return shipping costs. We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items sent without tracking.
Items must be returned in their original packaging and unused condition.
Once we receive and inspect the return, we will notify you of the approval status.
REFUND PROCESSING
Approved refunds are issued to your original payment method within 5–10 business days. Processing times vary by bank or card provider.
NON-RETURNABLE SITUATIONS
- Items purchased on sale or with a discount code
- Items returned without prior approval from our team
- Items damaged due to misuse or improper handling after delivery
CHARGEBACKS
Please contact us before filing a dispute with your bank. We are committed to making things right and can often resolve issues faster than a chargeback. Unauthorized disputes may result in account restrictions.
CONTACT US
📧 [your support email] 🌐 https://flourish-10015.myshopify.com We aim to respond within 1–2 business days.